SHIPPING POLICY — SLOMELY
Last updated: September 16, 2026
At SLOMELY, we do our utmost to prepare and ship your orders as quickly as possible.
1. Shipping Areas
We currently ship to metropolitan France.
Available shipping areas may vary depending on the products offered in our shop. Available destinations and shipping costs are indicated at checkout.
2. Processing Times
After your order is validated, it is prepared and handed over to the carrier within a timeframe generally ranging from 2 to 5 business days.
Processing times may exceptionally be extended during periods of high activity, promotions, or due to circumstances beyond our control.
3. Delivery Times
Once the order has been shipped, the estimated delivery time is indicated during checkout.
Delivery times may vary depending on the destination, the carrier, and the product ordered.
Delivery times are estimates and do not constitute a guarantee of delivery by a specific date.
4. Order Tracking
When available, a tracking number is provided to the customer via email after the order has been shipped.
It may take a few days for tracking to be updated by the carrier.
5. Delivery Delays
A delay may exceptionally occur due to transportation issues, weather conditions, periods of high activity, or other circumstances beyond SLOMELY's control.
In the event of a significant delay, you can contact us at:
Email: slomelyluxe@gmail.com
We will help you track the status of your order.
6. Shipping Address
The customer is responsible for providing a complete and accurate shipping address when ordering.
In case of an error in the provided address, contact us quickly at slomelyluxe@gmail.com.
Once the order has been shipped, we cannot guarantee that the shipping address can be modified.
7. Parcel Marked as Delivered
If tracking indicates that your parcel has been delivered but you have not received it, contact us at slomelyluxe@gmail.com so that we can assist you with the necessary steps.
8. Contact
For any questions regarding shipping or your order:
SLOMELY
Email: slomelyluxe@gmail.com